Work Experience
Hilton College Station & Conference Center
Event & Convention Services Manager
- Owns client events from contract turnover through post-event review, delivering a seamless experience from first planning call to final follow-up
- Details Banquet Event Orders for everything from 15-person meetings to 1,000+ attendee conventions across 30,000 square feet of event space
- Reconciles client requests and sales commitments with operational realities daily, collaborating with culinary, banquets, front desk, and the client to produce successful events
- Serves within the sales department as the critical link to operations, maintaining awareness across every discipline so each team executes to the same plan
Assistant Banquet Manager
- Supported the Banquet Manager in running core functions of the department, including supplies ordering, room teardown and set-up, and client complaint resolution
- Created and maintained banquet event dashboard giving leaders instant access to event details from any web browser
- Worked closely with Conference Services Manager to ensure smooth event ownership handoff to operations with consistent, attentive client contact
Banquet Captain / F&B Supervisor
- Coordinated banquet staff in production of a wide range of events (dinners, receptions, meetings) from set-up to tear down
- Implemented Banquet Event Orders precisely and efficiently, responding to client needs and requests
- Supported and managed on-site restaurant and bar often, ensuring excellent guest service and efficient operations
Bartender/Manager
- Led team of 10 in small, extremely high-volume bar to an output of up to 2,500 drinks per night
- Consulted with owner and upper management on improvements and how best to implement them
- Developed and instituted a comprehensive SOP framework that improved operational efficiency, employee morale, and reduced staff turnover
Assistant Food & Beverage Manager
- Ensured excellent guest service and satisfaction in Zutro Restaurant and Z on 23 Rooftop Bar, representing both outlets in leadership meetings and throughout the hotel
- Owned inventory, payroll, menu creation, POS management (designated property champion), and P&L
- Drove F&B revenue 20% above target in Q4 2022 through strategic cost management and innovative promotional strategies
Bartender
- Served beer, wine, and craft cocktails to a wide range of hotel guests, locals, and event attendees
- Implemented strategies that enhanced service efficiency and elevated guest experience ratings
- Recognized as the top-requested bartender for high-profile events, serving several dozen VIP guests multiple times a week with personalized service
- Remained employed on an on-call basis as a result of positive performance and relationships
Lead Pool Bartender
- Built craft cocktails and served beer, wine, mixed drinks in consistent and competent manner
- Upheld a commendable level of service and guest engagement during peak Texas summer weather
- Exceeded management expectations in competency and service
Technical Skills
Computer Knowledge
Google Productivity Suite
Microsoft Office Suite
Teams
Slack
Windows
MacOS
Adobe Creative Cloud
Oracle Simphony
ADP
HotelEffectiveness
MyHotelTeam
Provi
Alice
Tabit POS
Industry Knowledge
Inventory Management
Payroll Operations
Conflict Resolution
P&L Analysis
Labor Management
Forecasting
Beverage Management
Restaurant Management
Guest Recovery
Banquets and Catering
In-room Dining
Relevant Coursework
Managing Hospitality and Tourism Organizations
Planning and Implementing Events and Programs
Global Communities and Diverse Populations in Leisure
Event Management and Operations