Work Experience

Banquet Captain / F&B Supervisor

Valencia Hotel Group - The George & Cavalry Court
Oct 2024 - Present 36 hrs/wk
  • Coordinates banquet staff in production of a wide range of events (dinners, receptions, meetings) from set-up to tear down
  • Implements Banquet Event Orders precisely and efficiently responds to client needs and requests
  • Supports and manages on-site restaurant and bar often, ensuring excellent guest service and efficient operations

Bartender/Manager

Tipsy Turtle / Paddock Lane
Mar 2021 - May 2022, Mar 2024 - Oct 2024 30 hrs/wk
  • Leads team of 10 in small extremely high volume bar to an output of up to 2500 drinks per night
  • Consults with owner and upper management on improvements and how best to implement them
  • Developed and instituted a comprehensive SOP framework that improved operational efficiency, employee morale, and reduced staff turnover

Assistant Food & Beverage Manager

Le Meridien Houston - Davidson Hospitality
Oct 2022 - Sept 2023 55+ hrs/wk
  • Ensured excellent guest service and satisfaction in Zutro Restaurant and Z on 23 Rooftop Bar
  • Was assigned a variety of tasks including inventory, payroll, menu creation, POS management (designated property champion), and P&L
  • Delivered amenities and coordinated with sales on events and activations for outlets
  • Drove F&B revenue 20% above target in Q4 2022 through strategic cost management and innovative promotional strategies
  • Represented outlets and F&B during leadership meetings and throughout the hotel

Bartender

Como Social Club; Westin Woodlands - Coraltree Hospitality
Aug 2022 - Mar 2023 35 hrs/wk
  • Served beer, wine, and craft cocktails to a wide range of hotel guests, locals, and event attendees
  • Implemented strategies that enhanced service efficiency and elevated guest experience ratings
  • Recognized as the top-requested bartender for high-profile events, serving several dozen VIP guests multiple times a week with personalized service
  • Remained employed on an on-call basis as a result of positive performance and relationships

Lead Pool Bartender

Cool Water Cafe; Woodlands Resort - Coraltree Hospitality
Apr 2022 - Aug 2022 35 hrs/wk
  • Built craft cocktails and served beer, wine, mixed drinks in consistent and competent manner
  • Upheld a commendable level of service and guest engagement during peak Texas summer weather
  • Exceeded management expectations in competency and service

Technical Skills

Computer Knowledge

Google Productivity Suite Microsoft Office Suite Teams Slack Windows MacOS Adobe Creative Cloud Oracle Simphony ADP HotelEffectiveness MyHotelTeam Provi Alice Tabit POS

Industry Knowledge

Inventory Management Payroll Operations Conflict Resolution P&L Analysis Labor Management Forecasting Beverage Management Restaurant Management Guest Recovery Banquets and Catering In-room Dining

Relevant Coursework

Managing Hospitality and Tourism Organizations Planning and Implementing Events and Programs Global Communities and Diverse Populations in Leisure Event Management and Operations